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Interactive Voice Response (IVR) services range from basic message capture, transcription and lead generation programs to complex applications with real-time data access, interactive surveys and enhanced call routing. Sample applications include:
  • High volume telephone voting
  • Voice capture, retrieval and transcription
  • Sweepstakes and contests
  • Product information and ordering
  • Advertising and media tracking
  • Survey and polls
  • Dealer/store locator
Patriot designs custom IVR applications that:
  • Process thousands of simultaneous telephone calls
  • Direct callers via simple menu options
  • Answer frequently-asked questions via prerecorded messages
  • Select real-time “instant winners”
  • Redirect calls to live operators – Watchdog®
  • Process orders and fulfill goods and services
  • Collect valuable data from callers – names, addresses, telephone numbers, email addresses, etc.
  • Track marketing effectiveness
IVR call features can include:
  • XML and VoiceXML programming
  • 10-digit enhanced call routing – PreciseCalc®
  • Call blocking
  • Repeat/duplicate caller supervision
  • Time-of-day, day-of-week and special holiday call routing
  • Menu options and tree routing
  • Voice concatenation
  • Uniform call distribution and percent allocation
  • Speech recognition
  • Cellular detection
  • Credit card processing
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